- For every customer who bothers to complain, there are 26 others who remain silent.The point of this post is simple: RETAIN YOUR GOOD DEVELOPERS. Getting someone up to speed on a legacy codebase takes a long time and is an expensive undertaking. A large part of the software coach's or manager's job is attracting, developing and keeping talent. And that talent becomes more valuable over time.
- The average “wronged” customer will tell 8 to 16 people.
- 91% of unhappy customers will never purchase services from you again.
- It costs about five times as much to attract a new customer as it costs to keep an old one.
- Each one of your customers has a circle of influence of 250 people or potential customers who hear bad things about you!
Yes, you might be able to replace someone at a lower annual salary, but you have to take into account the complexity of your code portfolio in how long it'll take to make that person productive. A $60K/annum employee may very well take $120K before reaching the productivity level and contribution of the developer who left the team.
From : http://codebetter.com/blogs/david_laribee/archive/2009/11/17/the-high-cost-of-losing-a-developer.aspx?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+CodeBetter+%28CodeBetter.Com%29
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